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* How long will it take to ship my order?
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As long as there is stock available, we usually ship the samples within 3-5 business days, and 10-18 business days after the confirmation to the bulk quantity order of 500pcs. The order will not be confirmed until the payment arrives to KONVIEW's bank account. If we are temporarily out of stock of sourcing materials, we will do our best to inform you the estimated lead time.
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* About Postage
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Shipping cost is calculated by the weight of each product, the more you order, the better shipping cost you will have. The shipping cost is different from the different countries. For more information, please contact our sales persons.
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* Lost & Damage Claims
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Please contact us ASAP within 7 days for lost case or damage case. No indemnity from the courier after 7 days.
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* Technical Support
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If you need any technical support, you can contact our online sales for support, or email us.
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* What does your warranty cover?
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KONVIEW product is backed by a 1-year limited warranty against manufacturing defects (Material or Workman Ship). Missing / lost or worm out parts are not covered under our warranty.
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* Who will pay the freight for reparing items?
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Both parties shall share the back reparing items freight; The buyer should take the freight of sending it back to KONVIEW, while KONVIEW will cover that sending it back to the buyer. KONVIEW suggests to send back the reparing items together with next mass production items.
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* Who will pay the freight for reparing items?
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Both parties shall share the back reparing items freight; The buyer should take the freight of sending it back to KONVIEW, while KONVIEW will cover that sending it back to the buyer. KONVIEW suggests to send back the reparing items together with next mass production items.
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* Konview Excellent Quality Control
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Thanks your purchasing to KONVIEW products, and our rear cameras have been taken 100% quality test in waterproof, life duration, image clear view test, humidity & fog test, shockproof test and etc. To make sure our cameras and monitors stability and the test is general accepted, we send our samples to the third party--The Test Lab carries High & Low Temperature Test. Our test standard is leading over most of our competitors. Like Waterproof, carries the test under 35cm--40cm for half hour at least, some special requirement to IP68 even can be met. Every long term business partner knows, KONVIEW quality, leading quality; KONVIEW product, innovation product.
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Heavy duty dome camera carries waterproof test in 35cm depth for half hour
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Waterproof monitor carries waterproof test in 35cm depth for half hour
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Aging test, several hours lasting, keep watching any condition to our cameras and mirrors;
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